The future of customer service is less about the people than it is the sound of a person or the virtual image of an individual. Humans are just so inefficient. But they can be improved, too, through ...

Smart speakers and digital assistants are transforming our lives in subtle, useful ways With all the artificial intelligence ...

When users first try virtual assistants (like Siri, Google Now, Cortana, M or Alexa), they’re struck by the idea that they’re talking to a computer, rather than a person. That much sounds obvious. In ...

Ilya Gelfenbeyn is the co-founder and CEO of Speaktoit, which develops natural language virtual assistants for Android, iOS and Windows Phone. When Siri launched on the iPhone 4S in October 2011, tech ...

Hiring a virtual assistant can take the "work smarter, not harder" philosophy to the next level. Virtual assistants (VAs) have been helpful to entrepreneurs and small-business owners for decades.

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Welcome to What Is, a new column on dedicated to giving simple answers to complex things that affect the products around you. Got a question? Nothing’s off limits. Submit yours to [email protected] ...

For as "smart" as our phones are supposed to be, they're not very good at getting things done on our behalf. But that's about to change, according to Qualcomm. During its annual Snapdragon Summit, the ...

Opinions expressed by Entrepreneur contributors are their own. She called in sick her first day, was late on her second, and by the third she had to be fired. Not exactly what I expected after hearing ...