A Stanford communication expert says if you want to win people over when your first meet them, don’t focus on yourself. Do ...

“If I had an hour to solve a problem and my life depended on the solution, I would spend the first 55 minutes determining the proper question to ask . . . for once I know the proper question, I could ...

As a manager, employee performance and coaching conversations can be scary. In addition to providing constructive criticism and feedback (which is tough enough), you must also be prepared to provide ...

Harvard Business School’s Leslie John and Alison Wood Brooks on how curiosity, listening, and phrasing can strengthen trust and improve decisions. Leslie K. John and Alison Wood Brooks, professors at ...

Whenever it’s been my turn to ask a hiring manager some questions before wrapping up a job interview, I’ve typically fallen back on, “What do you like about working here?” If I’m lucky, I’ll get some ...

"Who did you vote for?" "How much did your house cost?" "When are you going to have kids?" There are some questions that we all just know not to ask in mixed company. Some inquiries, though, can be ...

I thought I had the answer. Still, I wanted to be sure, so I asked a key employee. “I’m thinking of moving two crews to a different shift rotation to get a better process flow,” I said. “I’ve run the ...