Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. In the realm of customer service, a monumental shift is underway. Outdated legacy software ...

The rise of social media should horrify any company with crappy customer service. Right now, with minimal effort, any disgruntled customer can use a service like Twitter to voice their complaints to ...

RoadFlex, a New York- and San Francisco-based provider of artificial intelligence- (AI-) powered fuel management solutions for fleets, has been recognized as the “Best Customer Support” Software in ...

Review platforms Software Advice, Capterra, and GetApp-all owned by Gartner Digital Markets-have recognized Patriot Software as one of the highest-rated payroll systems, based on user reviews. "This ...

TO THE NEW today announced the launch of a simple yet powerful cloud-based Social IQ Social Customer Support Software. The product, with a mobile-first approach, empowers brands to collaborate and ...

24/7 will integrate its products with Windows Phone, Bing, and Dynamics CRM and the companies will do joint research and development Microsoft has entered into a broad partnership with ...