"My question is about how to drive cultural change and build a culture of customer service excellence: I am now with a software company responsible for instilling the importance of customer service ...

A customer survey starts with the development of a questionnaire. Marketing research professionals will usually get input from other functional areas of the company, like brand and advertising, so ...

Chief Servant Officer of CEO Experience, producing the monthly CEO Executive Guide designed for CEOs. Message me to get your free copy. Sales and new customers are the fuel that helps every business ...

Not long ago, I was wandering through a used bookstore and happened upon an old article in a magazine from the 1950s about customer service. Treasure trove! (OK, so, you have your quirks and I have ...

Opinions expressed by Entrepreneur contributors are their own. Customer service is entering a renaissance. Technology is completely redefining what it means to help your customer base, with use of ...

According to a study released Wednesday by STELLAService, customers hoping to get a customer service question answered via Twitter can really only rely on two companies to get back to them every time: ...